Friday, December 26, 2014

Network Society VDI

Network Society

Network societies need a few elements to keep themselves secure. Threats today come from all directions. ID theft is on the rise and daily and causing all kinds of problems with credit card safety and your personal safety. It doesn’t take much to take over someone’s ID their bank account their life.
Network security is a big thing. We have been graced by a free internet that is practically worldwide. With restriction being in a few of those countries, and because of this security needs to be a main concern in business and in your personal computing life.

Pushing Virtual Desktop  

Many companies have developed a need for outsourcing, for security measures this means vulnerabilities and costly measures to protect their client; however this could be deemed costly. To reduce cost by keeping their environments optimized the end to end solution needs to be in place while keeping the virtual end-user’s mobility up and running.
VMware is designed to create a positive solution for companies that are using this environment to conduct business with their clients. VM ware can manage security, make it more reliable and reduce management cost. To give you an example of a virtual environment: VM or cloud computing is generally used by everyone that has a Smart Phone. Your data files such as music is kept in a cloud, thus reducing the need for storage on your Smart Phone. While teleworkers, and call centers use a secure connection between a privet server and mobile end-user.


Maintaining a reliable system should utilize measures that ensure data security by centralizing user data, along with their user resources and applications. Using Zero and Thin-Clients to optimize company infrastructures (giant room full of servers) mobility at the user’s fingertips while keeping everything secure from threats of malware and viruses.
The ultimate solution in a downturn economy could just be the Cloud based environments which can simplify IT management, improve security, reduce complexity, enhances flexibility while insuring customer assurance. A streamline infrastructure can optimize a return on the investment. The IT department runs smoother on less labor cost. The maintenance on building cost is reduced therefore management can focus on the customer by providing much needed quality while staying on a competitive platform.


An end-to-end cloud client-computing solution should include an optimized virtual desktop infrastructure (VDI), by using tightly integrated data center hardware, management software, end points and services that work seamlessly with Citrix, Microsoft®, and VMware and virtualization software, which in turn will optimize while reducing operating cost, keep much needed security and provide flexibility for the user, and ultimately earning a return on the investment.   

Thursday, December 18, 2014

Outsourcing and the VDI

For the past 7 months I've been working on VDI's. Do you know what that is?

 VDI is a virtual desktop infrastructure  This is the practice of hosting a desktop operating system within a virtual (VMmachine that  running on a centralized server. It uses a thin client to connect to a server this is sometimes called a server-based type of computing.

There are variant environments to which this can be used. In telemarketing or teleworker environments the server can be based at the company sit that is represented.  

 For example if a call center represents a company, the teleworker or CRM will take calls and enter data or retrieve data from the client-company. The teleworker simply logs in to the VDI-VDS etc... on a computer or thin-client and then a VOIP telephone; then takes or makes calls on behalf of the company they represent.This can also be done through a home computer or a thin-client set up in the home office space. 

Okay! Wait a minute, did I say HOME? Yes I did. More and more customer service rep's are moving home to work. Insurance companies, even favorite Cell company. OH Yeah! I am not kidding you. 

The company got so big their buildings got so big to where it would cost you more money to have them work from an office environment. The heating and cooling and just all the lights on was costing the consumer; that's you and it was piles of money each year on your bill. 

Insurance companies sent their workers home when the Obama Care was first talked about. It was and is a necessary measure to save the consumer money and so that the business can survive. Yes there is a change  in the way we do business in todays economy. 

Unfortunately this sounds like a lesson in economics now, yet no apologies folks, because I've heard rantings for the past 8 years about; every time I call to make a payment or have trouble with a bill or device I get someone in the Philippines or India. Wait until you get the Russians or Africa! The accents is what bothers most of us because we can't understand what they say over the VOIP phone. The other main issue is that we sent all our jobs overseas. 

There are some quality firms and companies that are trying to serve their clients better trying to assure the quality of how they do business. This is done by keeping there workers at work and in the US. The solutions to the high cost of maintaining real estate is done by closing doors on vast amounts of once needed office space and collectively maintaining one or two operation sites that house servers, and SIP-Trunks and PBX switching stations for computers and VOIP phones.  

By sending existing employees home to work the company can save face in the bizarre turn in the economy and healthcare insurance practices. For the cell phone providers it seems Ironic that a cell phone company still needs landlines to do business. Joking aside! Technology cost money when your new devices are developed. Example: take that new I-device or Galaxy#? it cost millions to get it into your hands, therefore to compete with the all the cell providers they sent there teleworkers overseas to stay their profit. 

After this was done someone realized the customer satisfaction started to slump and systematically they turned to local outsourcing solutions. Consequently the trained call center workers in the US has replaced some of the overseas customer service workers. An example is when you have a demanding issue you will firstly speak to a customer care agent most likely overseas personal then will be switched back to the US for a supervisor agent. This makes it easier going for you as a customer. 

When calling customer care and getting someone here in the Philippines you are speaking to someone in a office, however in the US and Canada these workers may work in outsource call centers or in there homes all across the nations. Depending on policy and what they can or cannot say to you as a customer you may never let you know if you are talking to someone working from their bedroom in an apartment or from an outsourced call-center.
 It is a new way of doing business, by keeping the cost of operations down and assuring quality for their customers.